Complimentary GCC shipping over AED 250 Ships worldwide — duties pre-paid to the EU

Shipping & returns

Where we ship, when it arrives, who pays the duties.

Cold-chain is automatic when the destination temperature is forecast above 28°C. All chocolate is shipped in insulated mailers between May and September.

Region	Standard	Express	Duties
UAE & GCC	2–3 days · AED 25	Same-day Dubai/AUH · AED 80	Included
European Union	5–8 days · €15	2–3 days · €35	Pre-paid (DDP)
United Kingdom	6–9 days · £18	3–4 days · £35	Recipient pays at delivery
Brazil	8–12 days · BRL 75	4–6 days · BRL 180	Recipient pays at delivery
USA & Canada	7–10 days · USD 25	3–5 days · USD 55	Recipient pays (above $800)
Rest of World	10–14 days · USD 35	5–7 days · USD 75	Recipient pays

About duties: chocolate and dates are classified as confectionery by most customs authorities. Brazil and non-EU European countries may charge an import duty + VAT on receipt. Tâmara cannot pre-pay duties for these regions, but we mark every parcel clearly to keep clearance fast.

Returns

Because chocolate is perishable, we cannot accept opened returns. If your box arrives damaged or out of temperature, photograph it within 24 hours of delivery and email concierge@tamara.example — we replace or refund without question.

Shipping & language

Region

Language

Where we ship, when it arrives, who pays the duties.

Returns

Where we ship, when it arrives, who pays the duties.

Returns

A letter, once a month. And ten percent off your first box.