Quick answers about Tâmara — our chocolate, our dates, how we ship, and what to do if something goes wrong. Anything not here? Email hello@tokobr.com.
What is Tâmara?
We are a confectionary studio making chocolate-coated dates by hand. Each piece is a single Medjool date, pitted, filled with a roasted nut, and enrobed in single-origin dark or milk chocolate.
What kind of chocolate do you use?
Two house chocolates: a 70% dark from Ecuadorian cacao and a 38% milk from a small Belgian estate. Both are single-origin, ethically sourced, and tempered to a clean snap.
Which nuts do you fill with?
Pistachio (Iran), almond (California), walnut (Chile), cashew (Vietnam), macadamia (South Africa), and hazelnut (Piedmont). Some boxes are single-nut; others are assortments. The product page lists exactly what is in each box.
What allergens should I know about?
Our kitchen processes tree nuts, dairy, soy lecithin, and trace wheat. We cannot guarantee a nut-free product even where the visible recipe excludes nuts, because all of our chocolate runs through the same equipment. Each product page lists the specific allergens for that recipe — please re-read it before every order, as recipes may change.
How long do they keep?
Best within 4 weeks of dispatch, stored below 22°C away from direct sunlight. No refrigerator needed; in fact, the fridge can dull the chocolate’s sheen. Each box is dated on the underside.
How do you ship?
We deliver across the United Arab Emirates in 2–5 days for AED 25, free on orders over AED 250. We do not ship outside the UAE at present. Full rates and transit times are on the Shipping & returns page.
Can I return my order?
Because chocolate-coated dates are perishable food, we cannot accept opened or change-of-mind returns. If your order arrives damaged or out of temperature, photograph the box within 48 hours of delivery and email hello@tokobr.com with your order number — we will replace or refund the affected items without question.
Do you do corporate gifting?
Yes — bespoke hampers, custom-printed ribbons, and bulk orders for events, weddings, and Eid. See the Gifting page or email hello@tokobr.com with your guest count and theme; we’ll come back within one business day.
Still have a question? Email hello@tokobr.com — a human reads every message.
